We want to hear your feedback…
compliments and complaints
We are proud to provide a high quality service and access to products that suit your needs. Your feedback is important to us, so whether you’d like to give a compliment or make a complaint, we’d love to hear from you.
Compliments and Suggestions
We aim to deliver above and beyond – if you have had a positive experience, or you have a suggestion on how we can serve your needs more – we would love to hear from you. Either contact us here or on contact@fminsure.co.nz and let us know your feedback.
Express your concerns
Complaints
You can make a complaint by either calling us, or emailing complaints@fminsure.co.nz.
We will review your feedback then work with you to find a solution.
What to expect?
Once we’ve received your complaint, here’s what you can expect:
– We will acknowledge your complaint and you will receive our Internal Complaints process within 2 working days.
– We will contact you for more information.
– We will approach all complaints with an open mind, listen and treat each complainant as an individual and with courtesy and respect.
– We will try to resolve your complaint quickly.
– You will receive a written decision, remedies and resolution as soon as practicable.
What Should I Do if I Am Not Satisfied After Making a Complaint?
If you’re not satisfied with how your complaint was handled using the Internal Complaints process, or you feel the issue remains unresolved, you can contact PSC Connect on info@pscconnect.com.au. PSC Connect is an independent broking service provider, who subscribes to the NIBA Code of Conduct. This service will cost you nothing and it is an independent service that will help investigate or resolve the complaint.
